Data Privacy Statement

Franetz is committed to protecting the privacy and security of your personal information. This Data Privacy Statement explains how we collect, use, disclose, and safeguard your information when you use our IT support services.

Information We Collect

We may collect personal information from you when you engage with our IT support services.
This information may include but is not limited to:

• Contact information (such as: name, email address, phone number)
• Device information (such as: IP address, device type, operating system)
• Log data (such as: dates and times of access, pages viewed, interactions)
• Payment information (if applicable)

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our IT support services
• Communicating with you regarding your inquiries, requests, or support needs
• Improving our services, including troubleshooting, data analysis, and research
• Personalizing your experience and delivering tailored content and advertisements
• Complying with legal obligations and enforcing our policies

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With your consent or at your direction
• With our service providers and partners who assist us in delivering our services
• To comply with legal requirements, such as responding to subpoenas, court orders, or legal process
• To protect our rights, property, or safety, or the rights, property, or safety of others

Data Security:

We implement appropriate technical and organizational measures to protect the security and confidentiality of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights:

You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities.
To exercise these rights, please contact us using the information provided below.

Changes to this Statement:

We reserve the right to update or modify this Data Privacy Statement at any time. Any changes will be effective immediately upon posting the revised statement on our website. We encourage you to review this statement periodically for updates.

Contact Us:

If you have any questions or concerns about our data privacy practices or this statement, please contact us at: support@franetz.de
Address: Franetz GbR Sonnemannstraße 67 – 69 60314 Frankfurt am Main